The Client and/or the fund investor is entitled to file a suggestion or a complaint to the Manager according to the procedure established by the laws of the Republic of Latvia in the forms as follows:
|In person||At the Manager’s office: 7 Vesetas Street, Riga, LV-1013, Republic of Latvia|
|By phone||+371 67025284|
|By e-mail||[email protected]|
|By fax||+371 67025588 (with a test key)|
To: JSC “Rietumu Asset Management” IMC
Customer Service and Sales Division
7 Vesetas Street, Riga, LV-1013, Republic of Latvia
Suggestions and complaints, to which the Client or the fund investor would like to receive an oral answer (by phone), are considered within 3 (Three) days from the date of receipt. If it is possible and the Client or the fund investor agrees to receive an oral answer, the Manager’s employee answers to the suggestion or the complaint immediately.
The consideration of suggestions or complaints may take up to 15 (Fifteen) days from the date of receipt thereof. If a deeper analysis of the suggestion or the complaint and preparation of answer is required, the term for consideration may be prolonged. In such case the Manager informs the Client or the fund manager that the term for consideration of the suggestion or complaint is prolonged.
Anonymous suggestions and complaints are not considered by the Manager.
Fund investors and JSC “Rietumu Asset Management” IMC Clients which are deemed to be consumers for the purposes of the Consumer Rights Protection Law of the Republic of Latvia (available in Latvian) are entitled to submit:
Information on personal data processing.