Cards

Ordering, receiving, activating and renewing a card

• ↑↓How to order a new card?

  Payment card can be ordered as follows:

  • in the internet bank section Cards → Order a Card
  • in the mobile application section Cards → Order a Card
  • at the bank’s Customer Service Centre in Riga
• ↑↓How to activate a card?

  1. If card is received by post:

  • in the internet bank section Cards → Activate
  • in the mobile application section Cards → Activate
  • contact your personal manager at the bank or call the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m.

  2. If card is received at the bank’s Customer Service Centre in Riga, it is already activated.
  If the card is not activated, please proceed with one of the options listed in the 1st paragraph.

• ↑↓What to do if the card is about to expire?

  Bank will renew the card automatically if the account balance is sufficient for the card annual fee.
  If you want to set individual PIN code for the card or change the delivery by post, it can be done in the internet bank or mobile application section Cards → Renew until 15th day of the month in which the card expires.

• ↑↓What to do if the CVV code on the card is not visible?

  If CVV code on the card is not visible, order the card replacement:

  • in the internet bank section Cards → Replace
  • in the mobile application by sending a message with a request to replace the Card
  • by calling the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m. or by contacting your personal manager at the bank
• ↑↓How to replenish the card account?

  Card account can be replenished as follows:

  • ivia the internet bank, by making transfer from current account to card account in the section Accounts → Payment → My accounts
  • using the mobile application, by making transfer from current account to card account in the section Accounts → Payment → My accounts
  • by making transfer from an account with other bank to your card account with Rietumu Banka
  • by calling the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m. There will be fee applied for the service, according to the bank’s tariffs available on the website

Card blocking and replacement

• ↑↓What steps should be taken if a card is lost or stolen?

  Block the card immediately:

  • in the internet bank section Cards → Block
  • in the mobile application section Cards → Block
  • by calling the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m. or by calling your personal manager at the bank
  • by sending e-mail to [email protected], outside the bank’s business hours
• ↑↓What to do if the card is retained by ATM?

  If the card is retained by ATM, order the card replacement:

  • in the internet bank section Cards → Replace
  • in the mobile application section Cards → Order a Card
  • by calling the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m. or by contacting your personal manager at the bank

Card PIN code

• ↑↓What is the card individual PIN code?

  Individual PIN code of a card is a 4-digit code you can choose on your own when ordering a new card or replacing an existing one.

• ↑↓What should you do if you want to change your card's PIN?

  Changing the card's PIN is not possible.
  
  If you have forgotten the PIN code of your card, replace the card:

  • in the internet bank section Cards → Replace
  • in the mobile application by sending a message with a request to replace the Card
  • by contacting your personal manager at the bank or by calling the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m.
• ↑↓What will be the PIN code of a new/renewed/replaced card?

  If individual PIN code is set when ordering new card or card renewal/replacement, it will be assigned automatically.
  
  If individual PIN code is not set, the PIN code generated by bank will be assigned.

• ↑↓What to do if you don’t remember the card PIN code?

  Card PIN code cannot be reset.
  
  If you have forgotten the PIN code of your card, order the card replacement:

  • in the internet bank section Cards → Replace
  • in the mobile application by sending a message with a request to replace the Card
  • by contacting your personal manager at the bank or by calling the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m.

Card cash withdrawal and purchase limit

• ↑↓What is the card purchase limit amount?

  Unless requested by customer, there is no card purchase limit set. If card purchase limit has been set according to the customer’s request, you can find out the limit amount by calling the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m. or by contacting your personal manager at the bank.

• ↑↓What is the card's cash withdrawal limit?

  Per day limits of cash withdrawal using cards are as follows:

  • EUR 2500 (or equivalent in other currency) - for Visa Classic and Business
  • EUR 3000 (or equivalent in other currency) - for Visa Gold and Platinum
  • EUR 4500 (or equivalent in other currency) - for Visa Infinite
• ↑↓How to restore, increase or decrease the card's cash withdrawal limit?

  To restore the card cash withdrawal limit:

  • call the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m.

  To increase or decrease the card cash withdrawal limit:

  • send a message via internet bank or mobile application, stating the necessary limit and reason

  Customer messages are processed during the bank’s business hours – on business days from 9.00 a.m. to 6.00 p.m.

• ↑↓What is the card purchase limit amount?

  Unless requested by customer, there is no card purchase limit set. If card purchase limit has been set according to the customer's request, you can find out the limit amount by calling the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m. or by contacting your personal manager at the bank.

• ↑↓How to change a card purchase limit?

  To change the card purchase limit, send a message via internet bank or mobile application.
  
  Customer messages are processed during the bank’s business hours – on business days from 9.00 a.m. to 6.00 p.m.

Contactless payments

• ↑↓Are the cards contactless?

  All cards ensure the possibility of contactless payments. Those can be made at all trading venues that have the contactless payment symbol.

• ↑↓Can contactless payments be made right after the card is received?

  No, one of the following must be performed first:

  • make a standard payment via POS terminal, entering the PIN code
  • place the card in ATM and enter the PIN code
• ↑↓How to disable the contactless payment option?

  To disable the contactless payment option:

  • send a message via the internet bank or mobile application
  • contact the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m.

  Customer messages are processed during the bank’s business hours – on business days from 9.00 a.m. to 6.00 p.m.

Unauthorized transactions or suspected fraud

• ↑↓What actions should be taken if the card is used fraudulently, or unauthorized transactions occur?

  Block the card immediately:

  • in the internet bank section Cards → Block
  • in the mobile application section Cards → Block
  • by calling the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m. or by contacting your personal manager at the bank
  • by sending e-mail to [email protected], outside the bank’s business hours
• ↑↓How to dispute the unauthorized transactions?

  To dispute the unauthorized transactions, please send a message via internet bank or mobile application, informing about the unauthorized transactions performed using your card. Bank will send you the form “Claim for Card Transaction Dispute” which you are required to complete.
  
  Customer messages are processed during the bank’s business hours – on business days from 9.00 a.m. to 6.00 p.m.

Priority Pass

• ↑↓Who can obtain a Priority Pass membership card?

  Priority Pass membership card is provided to holders of VISA Gold, VISA Platinum, VISA Infinite, Argentum Corporate, VISA Gold Corporate, and VISA Platinum Corporate cards.
  
  Holders of VISA Oxygenium Corporate cards should request Priority Pass membership card separately.

• ↑↓What benefits are ensured by Priority Pass membership card?

  Priority Pass membership card allows the holder to access airport lounges in more than 130 countries. Priority Pass ensures the following benefits:

  • free pre-flight bites and drinks
  • comfortable place to work or relax
  • possibility to visit the lounge together with family members or friends
  • free Wi-Fi in lounges
  • conference rooms, SPA areas and showers available at extra fee
  • latest issues of newspapers and magazines.

  Detailed information about all lounges is available at Priority Pass website: https://prioritypass.com/airport-lounges

• ↑↓What is the fee for VIP lounge visits?

  The fee for visiting Priority Pass VIP lounge depends on the card type and is stated in the bank’s tariffs available at the bank’s website.

• ↑↓What to do if Priority Pass membership card is lost or stolen?

  Please contact the bank immediately:

  • send a message via internet bank
  • send a message via mobile application
  • call the Customer Service at +371 67025555 on business days from 9.00 a.m. to 6.00 p.m. or contact your personal manager at the bank

Travel insurance

• ↑↓Is travel insurance provided with payment cards?

  Travel insurance is provided to the holders of VISA Gold, VISA Platinum, VISA Infinite, Argentum Corporate, VISA Gold Corporate, and VISA Platinum Corporate cards.
  
  Detailed information about the travel insurance and coverage is available at the bank’s website, according to the card type.

• ↑↓What to do in case of an insured event?

  In case of an insured event, please contact the insurer by calling 24/7 assistance service at +371 67500174 or via e-mail [email protected]