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The Ombudsman of the Association of Latvian Commercial Banks considers complaints of credit institutions’ customers about activity and services provided by credit institutions, registered in Latvia. The Ombudsman also provides alternative out-of-court consumer dispute resolution services.

Disputes in scope of the Ombudsman’s jurisdiction, limitations in relation to the territorial jurisdiction and value of dispute in cash, as well as other prerequisites that the client of a credit institution must comply with before the complaint is processed, are laid down in the Procedure, according to which Ombudsman of the Association of Latvian Commercial Banks Considers Complaints of Clients of Credit Institutions (Regulations).

The complaint must be drawn up in writing. It should be addressed and submitted to the Ombudsman of the Latvian Association of Commercial Banks – Doma laukumā 8A-6, Rīga, LV-1050, Latvia, or via e-mail to ombuds@lka.org.lv.

More information about the Ombudsman and his competence in dispute resolution is available on the website of the Association of Latvian Commercial Banks, or by phone +37167284562, +37167284561, or e-mail – ombuds@lka.org.lv.

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