Internet Banking
Rietumu BankWorld is on-line banking solution that offers full access to your account via Internet. It provides full control over your funds, allows opening of new accounts, use personal banker services and foreign exchange facilities.
Internet Banking services are available round-the-clock, except where the Bank determines otherwise. There are three modes available:
Read Only Mode:
- On-line card and account transaction overview;
- On-line account and card statement review and printout;
- Term deposit portfolio overview;
- Secure on-line contact with the bank.
Limited Access Mode:- On-line card and account transaction overview;
- On-line account and card statement review and printout;
- Term deposit portfolio overview;
- Funds transfers between your accounts;
- Utility payments;
- Currency exchange (at the current rate or by agreement with the dealing desk);
- Secure online contact with the bank.
In the limited-access mode, fixed daily limits in the amount of EUR 5000 are set for account payments.
Full Access Mode:- On-line card and account transaction overview;
- On-line account and card statement overview and printout;
- Term deposit portfolio overview;
- Funds transfers between your accounts;
- International wire transfers;
- Currency exchange (at the current rate or by agreement with the dealing desk);
- Ordering credit cards;
- Opening of term deposit accounts;
- Opening of new current accounts;
- Secure on-line contact with the bank.
Transaction Limits
The following limits are set out as default ones in the system:
- Maximum transaction amount EUR 20,000 or equivalent
- Maximum daily transaction volume for one account EUR 100,000 or equivalent
- Maximum daily transaction volume for all accounts (if a customer has more than one account) EUR 150,000 or equivalent
When needed, you can request that the bank changes these limits: please use the BankWorld option "Limits".
Digital Certificate Renewal
Rietumu BankWorld system uses digital certificates as reliable security and remote authentication instrument.
Please note that the validity term of a digital certificate is five years after its issue. After its expiration date you will no longer be able to use it with the system. The Bank will notify you in advance through BankWorld about the expiry of your certificate and will offer you to renew your certificate.
To avoid delays, make sure you renew the certificate before it is expired.
Business Hours and Service Availability
Rietumu BankWorld system enables 24-7 customer access to the system and the usage of all its functions. Please note, that your orders and requests are processed only within the bank's business hours. Here is the list of services and respective business times:
- Payment orders: weekdays, from 8:30 to 18:30
- Foreign exchange operations: weekdays, from 9:00 to 18:00
- Term deposit account opening and term deposit placement: weekdays from 9:00 to 18:00
- Customer support (support by telephone, processing of messages and requests): weekdays from 8:30 to 18:30
- Processing of Generic Orders: weekdays from 9:00 to 18:00
- Processing of SWIFT document copy orders from 9:00 to 20:00
- Processing of payment order copy orders: weekdays from 8:30 to 18:30
- Processing of payment amendment, cancellation orders and limit orders (sent in using the system's respective functions): weekdays from 8:30 to 18:30
We would appreciate if you consider this information when estimating the bank's response time in respect to your payment orders or inquiries.
Please note that the mentioned time is Latvian local time (7h ahead of New York time, 1h ahead of Berlin time, 7h behind Tokyo time).
