World Signia Concierge
The choice of flight and booking airline tickets, car rental, restaurant reservations, theatre and opera tickets, and informational assistance – your concierge is ready to help you on all these issues.
Should you get in trouble or difficulty while travelling, the concierge will provide practical assistance. For example, if you happen to have lost your passport or credit card, the concierge will sort out all formalities, provide you with cash and duplicate the card, make all necessary purchases, pay for your hotel room and cover other expenses.
You can address all queries to the concierge, who is always ready to help.
The Most Unusual Concierge Cases
As practice shows, MasterCard Concierge can carry out the most unusual instructions and at times even handle extravagant requests. There are so many examples to prove this.
- ↑↓Cherished Swiss Watch
During his drive-by visit to Zurich, a World Signia card holder saw a watch in a shop window and he decided he would definitely buy it. However, it was late, the shop was closed and he had to leave for the airport in the morning. His call to Concierge Service, providing a brief description of the watch model, the name and address of the shop, turned out to be more than enough for him to be able to find a parcel containing his cherished watch waiting for him upon his arrival back home.
- ↑↓Spousal Fashion Consultant
An entrepreneur had a business trip to Berlin for a few days. His wife, who decided to make use of this opportunity to buy some new clothes, joined him. The entrepreneur was fully immersed in his business matters and could not accompany his wife during her shopping trip, but she did not know Berlin very well, so he applied to Concierge Service.
There, he not only received the addresses of the best shops but was also provided with a personal fashion consultant who accompanied the lady during her shopping trip, gave her valuable advice, and helped her to replenish her wardrobe for the new season.
- ↑↓Avoiding the Louvre Queues
A World Signia card holder arrived in Paris and went to the Louvre. However, the queue to one of the best museums in the world turned out to be very long. Having decided not to waste his time, the client applied to Concierge Service, which immediately sent an employee to relieve the client of his rather tedious queuing.
Some time later, having taken a nice walk along the picturesque boulevards of Paris, the card holder received a call that his museum ticket was now available, so he was able to enjoy some of the world’s art masterpieces in comfort.
- ↑↓Surprise for a Beloved One
A successful entrepreneur was racking his brains to try and come up with an original birthday present for his wife. Not a single good idea would come to mind so finally, almost in despair, he called Concierge Service, asking for help.
In spite of this out-of-the-ordinary request, the staff at Concierge Service were not at all taken aback and they asked the client to complete a questionnaire to give them a general idea of his wife’s tastes and preferences. Following that, Concierge Service employees selected and offered several options for the gift. When it was finally chosen and delivered, the client’s wife was lost for words! And, by the way, it turned out that a present that was so admired did not have to be very expensive.
- ↑↓Unavailable Tickets
When in London, a World Signia card holder found out that the famous London Fashion Week was being held at the same time. As it was an unplanned trip, no tickets for the event had been ordered in advance. Even so, having been there before, he fully intended to visit the event.
Unfortunately, it turned out that there were no tickets available. The client decided to make one further attempt and called Concierge Service. Believe it or not, the Concierge Service staff managed to get the tickets!
- ↑↓Brad Pitt’s Jacket
Having seen a new film with Brad Pitt, a World Signia card holder was obsessed with the idea of buying exactly the same jacket as the one worn by the Hollywood celebrity. With no special hope of success, but rather out of curiosity, he called Concierge Service. To his surprise, the Concierge Service went down to business, contacting their partners in Hollywood, and they found out everything about the jacket and were soon able to deliver exactly the same one to the client.
- ↑↓In the Labyrinths of Shanghai
A MasterCard World Signia card holder lost his way in Shanghai. Having realised that he was not going to find the hotel by himself, he called Concierge Service. They immediately found a person speaking Mandarin Chinese who talked to a local resident by phone and asked him to see the tourist to his hotel.
- ↑↓Customs and Cash
Upon his arrival in Turkey, a World Signia card holder was detained by Customs officials who discovered that he had not declared cash which he had brought into the country. The client received help from the Concierge Service staff who at once contacted the local embassy and provided the client with a lawyer. Soon afterwards, the tourist was able to safely continue his trip.
- ↑↓Road Accident in Cairo
A World Signia card holder who was driving a rented car was involved in a road traffic accident in Cairo. As it had happened in a foreign country, he was completely unsure of how to act correctly in this situation. The required help came from Concierge Service, from whom the client was provided with qualified legal advice. The process of contacting the road patrol service correctly was explained to him, as well as how to register the road accident, and the process of receiving indemnification of damage from the insurance company was made clear.
- ↑↓Cash by Mail
During a travel trip, a World Signia card holder had his wallet with all his cash and credit cards stolen. The situation was further aggravated by the fact that the client discovered the loss only at the hotel reception desk when he was about to leave and had to pay for his stay.
Being in a hopeless situation, he called Concierge Service, where the problem was solved rapidly and an agreement was reached with the hotel about payment. Just a couple of hours later the client was able to receive replacement cash from the nearest post office.
- ↑↓Personal Voyage
A World Signia card holder applied to Concierge Service with a request to organise a personal yacht voyage for him on the Mediterranean. The Concierge had to find a yacht with a captain, to choose islands with mooring points, and to calculate the travelling speed taking into account the weather conditions. The voyage turned out to be very successful and the client was satisfied!
- ↑↓A Bet Won
One gentleman made a bet with a World Signia card holder that Concierge Service would not be able to deliver a set of bongo drums to his yacht which was moored at a harbour in Monaco. The card holder won the bet – the drums were on board the yacht just 45 minutes later!
- ↑↓Rarities for a Wine Collection
Being fond of good wines, a World Signia card holder regularly applied to Concierge Service for consultation on the best sommeliers. With their help, he was able to build an excellent collection and replenish his wine cellar with really rare specimens.
- ↑↓Delivery of Elephants
A World Signia card holder needed a real elephant as part of the arrangements for a wedding ceremony in London in accordance with Indian traditions. Concierge Service not only found an elephant in London which became a wedding ‘carriage’ for the bride and bridegroom, but also solved all of the administrative issues involved in gaining a permit so that the solemn wedding procession could proceed through the centre of the city.