About the bank Investor Relations

About

Filing a Complaint

We endeavour to make it easy for you to file a complaint. We sincerely want to hear also negative feedback in order to continuously improve our services and standards.

Rietumu Bank will make sure you are satisfied with how your feedback is handled. A special Complaints Handling Unit will look into your message and handle it as quickly and fairly as possible.

Please contact us with suggestions or complaints.

Form data is temporarily unavailable. Please try accessing this page in 1 hour or contact the 24h customer service at +371 67025555.


By phoneCall our Complaints Handling Unit on +371 67025552 (lines are open on weekdays from 9.00 till 18.00)
In person Visit any of our branches or representative offices to discuss your concerns with one of our staff
By e-mailAddress your letter to: complaint@rietumu.lv
Via Remote Banking SystemSend your letter via iRietumu or Home Banking
By postal mail File your complaint by post to our legal address:
Vesetas str. 7, Riga, LV-1013
Complaints Handling Unit
By faxFax your letter +371 67025588 ("Test key" is required)

What you need to provide?

To help us investigate and resolve your complaint fairly, we need the following information:

  • First name and surname
  • Company name (if applicable)
  • Your account details (account number or customer ID)
  • A description of your complaint (the reason and nature of your complaint, as well as possible solution or remedy)
  • Copies of relevant documents (if appropriate)
  • The preferred way you would like to receive a response
  • the application date and your signature (for written form)

How long will it take?

According to Section 74 (2) of the Law on Credit Institutions, the Bank provides a written reply to written applications and complaints (arguments) of the clients on rendering financial services within 30 days following the receipt of such application or complaint (argument). If, due to objective reasons, consideration of the client’s application or complaint (argument) takes more time, the Bank is entitled to extend this term, having timely notified the applicant thereof.

Verbal complaints of the clients are considered by the Bank within the same period.

Please also note that anonymous complaints are not considered by the Bank.

24h Customer Service
+371 67025555 Rietumu.Info
(for calls only)